What is concierge medicine?
Concierge medicine is a contractual relationship between a patient and provider for a fee paid by the patient. In exchange for the fee, the provider agrees to provide enhanced care which includes adequate time and availability to the patient for routine medical care and acute complaints. This form of relationship has been growing in recent times due to several reasons. Every concierge medicine practice has some set of rules and commitments on both parties. Concierge medicine costs anywhere from 500 dollars to 5,000 dollars per year.
Why patients want concierge medicine despite the costliness of it?
In a typical primary care practice, a patient usually gets about 10 to 15 min of face-to-face time with a provider after waiting for about 1 to 2 hours in the waiting room. Customer service and access to providers or their associates is limited and cumbersome. Despite the use of a patient portal, there has not been an improvement in communication among patients and providers. Patients feel rushed and neglected while navigating through their providers’ offices. This broken and limited service leads to distrust and poor compliance for their healthcare. It is very well published and proven that patients are more likely to comply if they receive personalized care with exceptional customer service. Unfortunately, the healthcare system in the United States as well as reduction in reimbursements with rising costs of running a business has forced providers to see many patients in an 8 hour work day which leads to reduced face-to-face time with patients and an increased time in the waiting room for patients. Concierge medicine is one solution that patients have turned to for this problem.
We provide the benefits of concierge medicine without the cost of it:
Concierge medicine is not available to everyone, since not everyone can afford it. Patients should not have to pay extra for what they already deserve. Patients deserve high quality care with exceptional customer service. At Premier Primary Care, our goal is to provide the highest quality of care with the customer service of concierge medicine. We book each of our appointments for one hour in order to provide our patients the most face-to-face time with the provider and we ensure that our patients don’t have to wait in the waiting room for too long. Our goal is to practice medicine and do primary care as it is supposed to be. Book your appointment with us online at www.primarycareonline.org or call us at (812) 250-1818. We open our doors on January 4th and we will be sure to meet each patient's expectations of their personalized medical care.