Testimonials & Reviews
Premier Primary Care
Internal Medicine & Pediatrics located in New Albany, IN
Premier Primary Care always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 490 reviews with an average rating of 4.91 out of 5 stars. Please read what others are saying about Premier Primary Care below, and as always, we would love to collect your feedback.
Nikki W.
Submitted 05/31/25
Went for an appointment today and found out my provider Taylor is no longer there! This was my first visit with Kavita the physician assistant and it didn't go well. The lady up front even mentioned in not so many words that that this place has gone downhill since Taylor left. I tried to get some info but nobody would tell me why she left. I have seen Dr. Lohano in the past and he said nothing but great things about Taylor and I've never had a bad experience or wait with her. I dont know why she isn't here but I know if Dr. Lohano was, he'd have never let her leave! Big mistake. I won't return after today's experience.
M J.
Submitted 05/29/25
I was previously seeing Dr Taylor and loved the office and my doctor. Wonderful experience each time. Today I was seen by Kavita by the first time and just suffice it to say, not a fan. Premier wouldn't give me any info on where Dr Taylor went. I'll be scouring the internet and socials to see what I can find out but likely will not return to premier.
Deanna F.
Submitted 05/15/25
My doctor Taylor isn't her anymore. She is amazing, never had any provider as thorough, caring, as her. I saw Kavita the physician assistant for the first time. She's nice but it's not the same. The care isn't as personal. Things weren't explained as well. I miss having Taylor text me back every time I texted, always within a few hours. Now I've texted three times and nobody has replied. I've called 5 times and the ladies answering the phone do not understand anything I ask. I found out the people answering the phone and calling to give me info are from overseas which doesn't feel private and personal. The old office manager was so nice and welcoming. The new one isn't so kind. On the hunt for a new provider after 4 years unfortunately
Charity P.
Submitted 05/05/25
They have messed up EVERY SINGLE bill and refuse to correct them. Now that I'm frustrated after trying to get everything resolved for over a year, they are releasing my family from the practice instead of fixing the falsified charges. Never seen the likes in my life.
Jeannie B.
Submitted 04/28/25
Dr. Lohano is fantastic. She listens to all my concerns and preformed a thorough exam to provide the best treatment plan possible!
Staff is always friendly and helpful.
Getting an appointment is easy and when an issue suddenly arises they have got me in immediately!
Amanda G.
Submitted 04/12/25
Recently found out that Ms. Taylor Thomas is no longer here. She's absolutely amazing and my family will miss her. We've seen Ms. Kavita Lohano as well and she's kind but doesn't listen always and can focus too much on medicine. If that's what you need, you'll be in good hands. Ms. Thomas always provided holistic care, tried getting to the root of a problem, and always taught me about natural and life changes to help instead of just throwing pills at me. She was always honest about when medication was needed. She was amazing with my daughter who is 1, you can tell how much she loves and has compassion for kids. Kavita has seen my daughter but is a little awkward around kids, doesn't seem she knows how to handle them. Unfortunately I think we will be leaving to find a new home or track Ms Taylor down ! I wouldve given 2 stars because Kavita was nice to us but im giving one because the front desk told me she's not treating anybody very good and you can't care for patients if you can't treat your workers well.
Charles B.
Submitted 04/11/25
appreciate very much Dr Kavita's attention to my medical conditions and her explanations about my health. she was very curtious and professional. look forward to her continuing to help me with any medical needs in the future. I would recomend Dr Kavita to anyone seeking a doctor. Thank you Dr Kavita for all you do.
Timothy W.
Submitted 04/11/25
I feel that doctor Kavita cares about my health. She listens to me I feel she has made my life better
Alison T.
Submitted 04/10/25
As always it is a pleasure seeing Dr. Kavita. She is so honest and respectful and really helps you navigate your way around taking care of yourself. I would recommend this place to anyone that is looking for quality Healthcare.
Rose R.
Submitted 04/07/25
In February I Requested Dr. Kavita do my disability forms. I was told two weeks, it took over a month. I called and practitioner Taylor Thompson answered my phone call and she finished it and sent for me that day. Now I need fmla and I sent it 3 weeks ago and have heard nothing. I called today to ask l Thompson to do it for me and she's gone. Paperwork doesn't take this long, I will not be back. This is one of many issues I have. Zero stars if I could.
Slol O.
Submitted 04/05/25
DO NOT go to this provider. They charge patients $100 if they do not show up for their appointments, however, Kavita will always be "running behind", all the while, you can not leave because of the $100 hanging over your head. This office needs to be investigated for violating access to care standards.
Thomas G.
Submitted 04/05/25
Update: I've been calling and texting for a week and no response to either. Finally got ahold of someone only to learn Dr. Taylor has left. That all makes sense now. Anytime I texted she responded within hours, even weekends and on Christmas last year when my grandaughter was sick. My medicine always was sent to my pharmacy the same day. She is the only reason my family goes to this office. Good for her as she is much better than this place has become. I've seen the other doctor there and she is nothing like mine. With Dr. Taylor gone there really is no reason to go here compared to any other office. My family will not be coming back. Too much turnover here and it isn't hard to see why since the new owner seems concerned with her success only and no concern for the "hands that feed her"
Tami R.
Submitted 04/03/25
Very friendly and professional staff. Dr. Lohano took the time to listen to my needs and made me feel at ease.
Lisa A.
Submitted 04/03/25
Dr. Kavita was great. This was the first time meeting her. She was extremely thorough. She explained what my meds do and why she thinks I should up the dosage on one of my meds. She also told me not to take two of my meds together due to them counteracting each other, I was never told this and had been on those meds for quite awhile and took them together. I was very impressed by her professionalism and medical knowledge. I will definitely be seeing her again and recommending her.
Angelina G.
Submitted 04/02/25
Kavita always makes you feel like whatever you’re being seen for is what’s most important to her. She never makes you feel rushed and always explains things in a way that’s easily understandable. I’ve never had a problem getting in to see her either.
John V.
Submitted 03/27/25
Taylor truly cares. In the world of big corporate America she remembers what matters the most patients are customers and she puts forth the effort to earn your trust.
Michelea G.
Submitted 03/25/25
This caregiver is the best!!! She makes me feel like I can discuss any concerns I have with her. She is extremely thorough. She is pretty and friendly and takes her job seriously. Thank You
Brenda D.
Submitted 02/26/25
Wonderful experience. Gets you in quickly and very thorough
Christine H.
Submitted 02/20/25
I always have a good experience with my visits. And even though I never have to wait, and am always seen on time, I also don't feel rushed. i have Taylor's full attention while she's in the room, and I always leave with answers and a plan. I never feel as if I've wasted my time. I would highly recommend Premier Primary.
Latonya C.
Submitted 02/14/25
I Love Taylor Thomas, that's why I travel from Louisville to Indiana to my Appointments. She takes the time to listen to her patients. Such a great Doctor and person.